Technology Support
1. Our technical engineer responsible for digital signages system installation, commissioning. Offering a venue for on-site equipment on the system operation, maintenance and precautions and provide specialized training and guidance for the technicians from the users. Implementation of turnkey services for users.

 

2. All products  from our company will be offered two-years warranty,  free replacement of artificially damaged parts during warranty.

 

3. After warranty period, we provide lifetime maintenance services, spare parts costs are be charged based on actual cost.

 

4.  You can enjoy 7×24 hour hotline service, 24 hours a day to technical & services.

 

 

5. Backup emergency services, if the equipment failure after the repair can not be ruled out, we will provide no less than faulty equipment specification model grade backup equipment for use until the faulty equipment repair.

 

 

6. Accroding the customer needs, we provide system maintenance services once every six months.

 

7. To safeguard the smooth progress of the task, in case of important tasks, may send for the engineers provide on-site technical support. We and our Resellers are available to support you in a number of ways. If you have a question or encounter a problem with your product, your first point-of-contact should be your authorized our Reseller.

 

In the event you need to contact Luster's directly, our support technicians are available via phone or email.

When you contact Luster's support, please have the following information ready:

• Your name and contact info(Tel,email,TM)

• Your company’s name

• Product Model & Serial number

• Detailed description of the issue/problem

Our service call: 0086 130 2798 6568

Service email: support@led-luster.com